Returns and Refunds

If the item doesn’t fit or doesn’t work for you, there is possibility to return your order within 14 days after the delivery date. 

The item(s) that you choose to return can be refunded.
Note that shipping fees are not refundable, and you cover the cost of the return.

A few criteria to keep in mind during the return process:


- Make sure that the item(s) is/are still in perfect condition: no defects, unwashed, unworn, with the tags and in the original package.


- Make sure that the item(s) is/are packed in a waterproof bag or box with tape.


- Please keep a proof of the dispatch (tracking number). In case the shipment is lost, there is still proof that the return has been shipped.

Once we have received the package, it can take up to one week for your return to be processed.

To retour send a mail to info@loupgris.nl with the subject containing ‘retour’.